Refund policy
Return & Refund Policy — Organiva Living Co
At Organiva Living Co, we want you to love what you buy. Here's how returns and refunds work:
Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery at [your support email]. Please include your order number and a photo of the item. We'll offer you a replacement or a full refund — no need to send the item back.
Wrong Address or Order Issues
If there's a mistake with your shipping address or order details, reach out as soon as possible after placing your order so we can try to correct it before it ships.
Order Cancellations
- If you cancel before your order ships, you'll receive a full refund.
- If an item becomes unexpectedly out of stock, we'll cancel that item and automatically refund you — no action needed on your part.
How Refunds Are Issued
All refunds are credited back to your original payment method and typically appear within 5–10 business days.
Non-Returnable Items
Because of how our products are sourced and shipped, we generally do not require you to physically mail items back. If a return is ever needed for a specific product, we'll let you know and provide instructions.
Questions?
Contact us at organivaofficial@gmail.com and we'll take care of you.